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Touch Lucky Casino Test

Honesty & Reputation

(6.1 out of 30)

All casinos operating under the Nektan brand have a very weak reputation in the online gaming industry. The company was founded by industry veterans that never covered themselves in glory (though by no means am I suggesting they are crooks).

The casino bonus terms at Touch Lucky Casino appear to be purposefully confusing and misleading. The maximum withdrawals from bonuses are ridiculously low basically making it mathematically impossible for the casino to lose.

The dormancy clause is rather predatory:

“10. DORMANT ACCOUNTS

10.1. If You do not use Your Account to play Real Money Play or Free To Play for a period of 6 consecutive months, such Account shall be deemed to be dormant (“Dormant Account”). Nektan will notify You at least 14 days prior to Your Account becoming dormant, via the email address that You registered on Your Account. Nektan reserves the right to retain any positive balance existing on a Dormant Account. You may reactivate Your Dormant Account simply by emailing our Customer Support team. Nektan reserves the right to impose reasonable administrative charges on Dormant Accounts, which will be subtracted from any unused balance.”

I cannot give Touch Lucky Casino casino a zero for this reputation category as there are far worse culprits out there and they have somehow managed to land themselves a couple of top casino licenses so there’s small comfort for players in that.

The affiliate program behind Touch Lucky Casino “won” the best affiliate newcomer award at the 2016 London affiliate conference. If these awards were kosher then that would score them some good bonus points here, instead I am going to award them a nominal 0.1 bonus points just for having the money and the foresight to get the award handed for them.

Payout Speed

(0 out of 10)

Payment longer than 48 hours = 0 points
Customer Service

(1 out of 10)

5 points are on offer straight off the bat for having live help available. = NO LIVE CHAT

No points for live support and I think I’ll have to be generous and give them 1 point for responding to emails and phone calls. Eventually. But that’s about your lot.

Bonus Terms

(1 out of 10)

5 points are up for grabs for casinos providing a cashable bonus. = STICKY BONUS

The other 5 points are on offer based on the wagering requirements, how many days you get to complete your wagering, etc.

1 bonus point for the fact that the bonus is a second chance bonus but no more than that as there is a pathetic 4x bonus cashout policy in place and the bonus terms are hidden on different screens and make it very very difficult to actually work out what is allowed or not.

Licenses

(10 out of 10)

10 points for a UK Gambling Commission license.

Also have a Gibraltar casino license

Design & Usability

(2 out of 10)

This casino confuses with you being sent left, right, backwards and forwards. Some screens look great and I can not understand why the design doesn’t utilise the best they have created? Very poor and illogical.
Betting & Slot Options

(4.5 out of 10)

A maximum of 10 points are up for grabs.

2 points are on offer for having each of the following betting types available under a single account: Slots Casino, Bookmaker, Live Poker, Live Bingo, Live Casino (Virtual Sports and Scratchcards fall under the Slots Casino category).

An additional 0.5 points are on offer per slot software provider available (this website is called SlotDog after all so it seems logical to weight slots slightly higher than the other forms of online betting).

2 points for having a slot casino and 2.5 points for having NetEnt, NextGen, WMS, Barcrest and Nektan slots.

Loyalty schemes

(0 out of 10)

Online casinos can offer all sorts of schemes from cashback on losses to player loyalty points to regular free spins to… well the list is endless.

No loyalty scheme available

Total Score

(Max 100 points)

24.6% Black Listed


Touch Lucky Casino Bonus:

No Deposit Bonus:
£5 Free

Casino Welcome Bonus:
200% welcome bonus up to £50

Official Website:
Black Listed


Greg’s Verdict:

Sigh. This is the umpteenth Nektan casino that I have reviewed, thankfully it is the final one for now because I’m losing the will to live. How many different ways can I say something is terrible? Customer support is virtually non existent, the website is pish, the bonus terms and general terms and conditions are purposefully misleading and predatory in nature and the whole thing just seems way too fishy for my liking. How on earth the group behind these casinos managed to secure both a UK Gambling Commission and a Gibraltar Gaming license I have no idea. I don’t understand it and I don’t understand why anybody would consider playing here. There are so many great quality and trustworthy casinos out there with brilliant websites and mobile interfaces, why would you even consider this one? If you are a bonus hunter there’s nothing to see here as the bonuses are not worth diddly squat?